Consultant Training
Welcome to the team! Thanks for taking the plunge. We’re going to have lots of fun working together.
Let’s get you set up.
This is a step-by-step training to get you started. It’s the least you need to know to share the product and take orders. Please take it one step at a time before moving on.
Step One: Set up your shop and back office
Step Two: Inviting and Customer Care
Step Three: Training & Resources
Step Four: Compensation Plan
There are a tonne more resources and training which I’ll introduce you to in Step Three. For now complete Step One before moving on to Step Two.
Step One: Set up
There are 5 simple things you need to do straight away. First let’s introduce you to your 2 websites – your shop and your back office.
1. Get your web link
This is for your online LifeVantage shop. It’s where your friends can browse products and purchase.
Mine looks like this:
My link name is plantgirl.lifevantage.com. You’ll see my name and photo in the top left corner. The flag shows which market you’re in. By clicking on the flag you can find your link for other markets. Essentially you have a shop in multiple different countries
For now think of a name for your shop, ie mine is plantgirl … – it can simply be your name if it’s available or your ID number.
To get your web link and add a photo, log into your back office via this address https://evo-lifevantage.myvoffice.com You will have been sent login details via email from LifeVantage when you signed up.
Your back office is where you run your business from. Like an office it’s full of details. We’ll get to most of them another time. For now you need to know how to access it.
My back office login page looks like this:
There is my LV ID number plus my password. Note your LV ID number. Write it down, put it in your phone. (You will be asked for this every time you ring customer service.)
From your dashboard, go to the drop down menu under your name on the right hand side of the page – go to Settings – then Business Website.
You should see your personal URL is currently your IDnumber.lifevantage.com which some people choose to leave as it is. If you are happy with that, then copy your link and save it somewhere on your browser. Otherwise, you can change your website URL by entering whatever you choose under “change website URL”. Don’t forget to save changes and if your chosen name is not taken it, will appear as your new URL.
Paste your new URL into a web browser and press enter, to check it has all worked before you send it to anyone. In the top left of the homepage it should say “your distributor is…. Your name”. If you have any hitches with this contact me.
Great! You can now send your shop link to people.
2. Create a LifeVantage bookmark on your browser
The bookmark is for online resources you access often. Include:
– your LV website (shop)
– back office (Evo)
– hyperwallet (LVPay) – you’ll be sent this when you start earning
– ABC video – 9 min
– Gail’s Protandim Overview- 12 min
– Darlene hosts interview with Kate & Gail – 30 min
– Gail introduces Liquid Collagen – 15 mins
I suggest you have a look at each of these links to see which ones you’ll feel comfortable using. The US videos don’t always suit our Kiwi customers. I do however use the ABC one as it explains things so well. I always warn people that it’s dated but a good resource.
Gail’s 12-minute video is excellent!
Please note we have a LifeVantage app in NZ which you can access through PlayStore or AppStore.
The thing is you need to be organised when dealing with customers and potential customers. I do nearly all my communication on messenger so I can easily access what was last said.
3. Create a LifeVantage document folder
In the document folder you can keep information sheets to send to customers and pamphlets for printing out etc.
I will send you 2 customer info sheets:
- Protandim NrF2 WHAT TO EXPECT
- HOW TO TAKE Protandim Dual Synergiser
4. Extra things to have handy
The customer support number for NZ is 0800 424302 – put this in your phone. They are on US time so there between Tues-Sat. The best time to call is after 1pm. They will always ask for your LV ID so have that handy.
Download the Zoom app from www.zoom.us The team uses this for trainings and 3-way calls. It’s super easy to use. We can practice before you need to use it.
3-way calls are a brilliant way to have potential distributors talk to your upline with you present. You learn the lingo, they talk to someone who knows more than you.
Remember we have Drs, Ceo’s, health coaches and all manner of qualified people who are here to help you build your business. You don’t need to explain the science or know the answer to every question. That’s what we’re here for :)
5. How to do a customer order?
The easiest thing is to send a potential customer your shop link and let them browse around and make an order like any other online shopping.
If they know what they want exactly then you can go to your site select the product and click the share button. It looks like this:
Click the Share button, copy the link and send to them via email or messenger.
They then complete the process, eg, setting up their account details, shipping and payment.
Recommend a subscription order – it’s cheaper and helps customers stay on the products for long enough to get results.
The recommended time to trial Protandim is one month per decade, eg, if you’re 50 then take for 5 months, 60 for 6 months etc.
I recommend that people “start” rather than “try” the product for this reason and I always reassure them they can stop their order at any time.
A subscription order (autoship) is the easiest & cheapest way to get product.
The warehouse is in Auckland and orders should take only a couple of days to arrive.
Note: Customers get to choose their order date for their subscription – orders go out 5th, 10th, 15th, 20th, 25th of the month.
Let’s say a customer has a Nrf2 subscription and wants to try the skincare range. They can add a subscription to their order for the skincare and then delete the skincare order once the order has gone through.
Make sure your customers take responsibility for their account. They need to know their ID number and password.
Great!
You’ve got five things to set up and get familiar with. It’s ok to not feel confident yet – it will come with practice.
When that’s done we’ll get to Step Two – Inviting and looking after your customers.
Step Two: Inviting & customer care
The easiest way to build your customer base is to share from your heart. You don’t need to know everything – let the tools (videos and groups) do the work.
We have a company wide system called ITT.
– invite
– send a tool
– set up a 3-way call with a team member
Start by making a list of people in your life. These are your warm list and likely to be interested in what you’re doing … or not. Sometimes family and friends are the most critical!
Remember as LV consultants we cannot claim our products prevent, diagnose, treat, cure or mitigate any disease or illness.
1. Get to know the product
Observe what it’s doing in your body and note down the before & after differences. Assess the following and encourage your customers to do the same for themselves and their pets:
- Sleep quality
- Energy level
- Overall mood
- Focus
- Brain fog
- Aches n’ pains
- Skin
- Recovery/endurance
- Inflammation markers (CPR) if appropriate
If you’re NOT feeling it yet collect stories from your team and the My LifeVantage Story Facebook group. Sharing stories is far more engaging than blinding folk with the science.
Remember this is powerful prevention. The antioxidant wave from NrF2 starts flooding all our cells within two days. You may not feel it but there is a lot going on at a deep level.
The protective effect of lowering oxidative stress is a major plus for me. Healthier cells, better immunity. It is part of my health insurance toolbox and I share this with every potential customer and remind my current customers.
2. Stay close to customers in the first two weeks
Make sure they receive their order ok, then check with how they’re feeling within the first week of taking the products.
Some will feel it straight away and some will never feel it. Some will detox and some won’t.
Most people will feel somewhere between totally fine and a bit shabby and/or have a mild clear out.
If they’re not comfortable then reduce dose to half a Protandim NrF2 and encourage them to drink plenty of water. When they feel ok on half they can go back to a whole tablet.
I start customers on NrF2 for the first week then start the NrF1 if everything is ok.
Make sure your customers drink plenty of water – up to 2 litres is recommended especially initially.
And remind them NOT to drink loads of green tea or eat tonnes of tumeric as it may alter the synergy of the five ingredients. A cup of green tea or a curry at the end of the day is fine.
Refer them to the info sheets: Protandim Nrf2 What to expect and How to take Protandim Dual Synergizer.
3. Ongoing customer care
Keep in contact with your customers. After a few months they often forget why they’re taking the products. How good they feel becomes their new normal.
I pop in via messenger about once a month. Often with a clip I think is helpful or just to check in. You may get some attrition at this point but you may also get people wanting to try other products or become a consultant.
As a company we have great retention and many customers become consultants.
Step Three: Training and Resources
It will feel like there is soooo much to learn and a million places to learn from. Overwhelm is entirely likely and hours can be used up sitting watching video after video. Don’t do that.
Pace yourself. You will never stop learning in this industry.
It’s also the fastest personal development track there is. That’s one of the reasons I love network marketing. It calls on my bigger self everysingleday. Mindset is everything. But first, let’s check out the training on offer.
Community/training
You are part of Dr Gail Pearson’s team. She has spearheaded the launch here in NZ and is an amazing, generous woman. I will add you to her messenger group Team Heart World Changers – it’s the best way to keep up with notices, training and is a good place to ask questions.
We are part of Team Heart Global – a team headed by master Pro Ten Rachel Pekarek.
For all things PRODUCT go to activatedlife.net
For all things TEAM TRAINING go to teamheart.net
Monday night is training night and there are other trainings often on Saturday. Notices for these will be via the messenger group.
Step Four: Compensation Plan
You do not need to know the ins & outs of this yet. Phew! We have a new comp plan called EVOLVE.
The most important thing to know right now is your SV (personal sales volume) and what that means.
Here’s the least you need to know:
- to be an active consultant you need 40 PV (personal sales volume) per month (1x bottle of Nrf2 or a box of Axio).
- to be a qualified distributor and paid you need 150 PV (initially) up to 300. Your Sales Volume + your personally enrolled customers Sales Volume = 150.
- you will earn the difference between consultant price and subscription or retail price on EVERY order.
- there are loads of bonuses to aim for in the first 3 months plus more beyond.
There are more intricacies but for now concentrate on building your customer base. Your understanding of the comp plan will develop overtime.
You’ll find information about the Evolve Plan at the bottom of your shop website.
————————-
That’s it!! If you’ve read this far you’ve enough to get started with. Be sure to keep in touch – there are no silly questions. I’m here to help and support your exciting new adventure. We are after all a company of dreamers.
Much love Kate xx